 (530) 710-2962 or lisa@engravedmemories.biz |
  | About UsHello, At Engraved Memories we concentrate primarily on personalized gifts for many different occasions. Top quality products with outstanding customer service is our ultimate goal. Shop with confidence as we are an authorized distributor of all the products that we sell. Some of the items we offer are personalized engraved gifts for weddings, anniversaries, and special occasions such as Mothers Day, Fathers Day, Valentines Day, as well as newborn and baby gifts. Our military veterans awards are superb quality for retirement ceremonies as well as memorial services. We will continue to expand the product line as we find products that meet the high quality standards that we require. If you have an idea for a product you'd like to see us carry please let us know. We'll do our best to see if we can find what you need. Here's the best part - ENGRAVING IS FREE on all the products you see in our store! Personalized gifts are the perfect way to tell someone how much they mean to you so please stay and shop for awhile. We look forward to having you shop in our store and create a special gift for your special someone. Best Regards, Lisa - Owner EngravedMemories.biz Our contact information By Standard Mail: Engraved Memories 2521 Hilltop Drive Ste. 113 Redding, CA 96002 By phone: (530) 223-3558 or (888) 647-8741 between 9:00 a.m. and 5:00 p.m. PST Business Email: custserv@engravedmemories.biz SHIPPING INFORMATION: Most of our items ship within 5-7 days of receiving your cleared payment and engraving information (if applicable). Many times your item will ship sooner. We ship via Fed Ex, UPS, and USPS at our discretion. Please provide a street address for shipment. No P.O. Boxes please. We would also appreciate a contact phone number in case the shipper needs to contact you regarding delivery of your purchase. If for some reason there is a delay in shipment of your item(s) we will notify you immediately. We are not responsible for items lost in transit once they leave our manufacturer's facility. If you are having a problem receiving your item, please let us know so we can help resolve the situation. Shipping occurs Monday through Friday excluding holidays and can take up to 7 business days to receive depending on the location we are shipping to. Buyers outside of the 48 lower states, International buyers, and those wishing to ship to APO, FPO addresses please contact us regarding shipment of your item before purchasing. RETURNS/CANCELLATIONS: Your order is processed within 24 hours of receiving your payment. Cancellations cannot be processed after 24 hours. Due to the customization of personalized, engraved gifts, they are not returnable. Exceptions are given to the rare occasion that the item contains a manufacturer defect. If you need to return an item, please contact us for information on how to get your item back to our facility. If the item is deemed not defective the customer will be responsible for all return shipping charges and a 15% restocking fee may apply. ENGRAVING INFORMATION: Each item will display information regarding how many lines and characters per line we are able to engrave. You can forward your engraving information to us via email at engraving@engravedmemories.biz or fax it to (530) 223-6690 (be sure to include your name and order number when sending your engraving information. SALES TAX Sales tax will be applied at a rate of 7.25% to all orders being shipped within the State of California. | |